Regional Sales Manager - Aftersales

Ford Motor Company is a family company, one that spans the globe and has shared ideals. They value service and creating the best experience for their customers. Generations have made memories with this iconic brand, and it is a brand that their employees feel proud to be part of.
 
Ford have 7 “Truths” that guide the way they think, act, and deliver experience for customers.  These are:
 
·         Put People First
·         Do the Right Thing
·         Be Curious
·         Create Tomorrow
·         Built Ford Tough
·         Play to Win
·         One Ford
 
Since 1936, Ford NZ has been on a journey to lead innovation and change in the automotive industry.  That’s why they’re continuing to evolve to focus on services, experiences and software that will continue to power the freedom of movement for all, for now, and for generations to come.
 
With 27 dealerships in 55 locations, from Kerikeri to Invercargill, Ford NZ has a significant footprint but are always looking for new opportunities to grow.  They are a market leader in products, always pushing the boundaries on the next generation of vehicles & technology and they want the same mindset and growth focused culture across their teams.  As a result, their employees have the mindset to challenge what is possible.   They have amazing training programmes to drive commercial outcomes and are constantly developing new initiatives to support growth.  They have created a culture where everyone is respected and committed to providing excellent customer care throughout their lifecycle, whether that be pre-sales, service or after sales.   
 
Ford Customer Service Division “FCSD” – aftersales – so anything and everything for Ford Motor Company customers in between the period of selling a vehicle and repurchasing a new one. 
This is an opportunity within Ford Motor Company to redefine how they engage with technology to boost parts sales, improve customer experiences, and shape the next generation of automotive service. 
Tribe are proud to advertise a number of new roles that will help deliver on their mission to grow market share. 

About the role:

We are recruiting for 2 Regional Sales Manager – FCSD (Aftersales) roles, both based in Auckland covering different national regions, reporting into the Head of FCSD Sales and working closely with the Director - Ford Customer Service Division.

Ultimately this role includes overseeing and optimising the performance of workshops, parts & accessories sales and overall customer experience within the extensive Ford Motor Company dealer network. This role is the champion for continuous improvements, leveraging market development capabilities to enhance support and drive revenue and customer satisfaction. 
This leadership role will work closely with dealerships, service managers & parts managers, responsible for driving exceptional aftersales performance across the designated regions. Focusing on how the team can use technology to sell more parts or deliver the ultimate customer experience within the competitive after service landscape. 

This role is a people focussed role and will help coach and enable the team to use data effectively and efficiently to create more opportunities and drive sales. 
  
Responsibilities include: - 

• Accountability for end-to-end aftersales performance 

• Operational efficiency and performance of workshops 

• Parts & Accessories sales 

• Leading a customer centric approach to service 

• Dealer relationship management, planning & market development 

• Data lead, reporting /analysis and compliance  

This is an exciting time to deliver new programmes through technology as part of the transformation/innovation for the business. 

This role comes with base salary, bonus & car 

About You:

• You will have proven senior field sales leadership experience, for one role we are after experience in the automotive industry, and the other role we are open and looking for B2B experience within a franchise model set up.
• This role isn’t a typical sales role in the fact we are looking for a strong voice and influencing skills to drive sales. We are looking for commercial, insights driven, transformational leaders here.
• For one role we require a deep understanding of the automative aftersales landscape, including automotive repair and maintenance procedures. We are looking for proven success in managing workshop performance, parts sales and customer satisfaction, including managing and improving sales performance metrics. You may be a Service Manager currently looking for your next step up in your career.

You will have: - 

• Strong business acumen - we are looking for a super smart, commercial person here to drive outcomes 
• Successfully led and motivated stakeholders and teams, with the ability to analyse data and leverage insights for strategic decision-making to influence business outcomes 
• Exceptional relationship management skills, building credibility, and most importantly providing guidance and influencing business outcomes. You will have the ability to connect, creating a vision and selling a concept
• Therefore, strong communication skills, solid EQ & interpersonal skills for effective stakeholder engagement, taking people on a journey 
• Ability to drive educational initiatives and foster continuous improvement among teams. 
• You will also be highly analytical, familiar with taking people through solid processes, with the ability to get the dealers/team up to speed using data and technology to deliver new programmes of work with fantastic customer service and revenue generating outcomes  
• You will be comfortable with substantial travel around your region. These roles are based in Auckland and will provide national coverage, so travel could be 3 nights a week or a week every fortnight for example.

Apply Now!

To find out more, please get in touch with Suzie Gates on 0221599311 for a confidential chat, or please apply directly to this ad so your application is on our system.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…