Senior Support Analyst

About the Company:

•    Career Growth: High likelihood of transitioning into a permanent role based on performance.
•    Impactful Work: Directly contribute to the optimization and success of our IT systems and support.
•    Collaborative Environment: Work with a dedicated team and build lasting professional relationships.


About the Role: 

As a Senior Support Analyst, you will play a critical role in ensuring the smooth operation of our business applications. You’ll be instrumental in providing high-quality support and maintenance, managing vendor relationships, and contributing to system enhancements. Your expertise will drive customer satisfaction and support the overall performance of our IT operations.

Key Responsibilities:
•    Support and Maintenance: Provide ongoing support for ERP systems, CRM applications, and other business applications. Ensure all systems are running efficiently and effectively.
•    Vendor Management: Liaise with vendors for updates, patches, and issue resolution, maintaining strong professional relationships.
•    User Support and Training: Assist end-users with system issues and conduct training sessions to improve user proficiency.
•    System Optimization: Identify and implement system enhancements to meet the evolving needs of the organization.
•    Documentation: Maintain detailed documentation of system configurations, procedures, and support resolutions.


About You: 

•    Proficient in integration techniques and middleware for "hub and spoke" integration.
•    Experience with JIRA, particularly JIRA Service Management, including user management and portal configuration.
•    Strong understanding of SaaS environments.
•    Proficient in SQL and capable of reading code in languages such as C#, PHP, JavaScript.
•    Ability to create repeatable processes where applicable.

Experience:
•    At least 5 years of experience supporting ERP systems (Infor M3 experience is a plus but not essential), including troubleshooting, user support, and system configuration.
•    Demonstrated project delivery experience in IT, including managing and delivering small to medium-scale projects.
•    Experience working with and managing third-party vendor relationships.

Soft Skills:
•    Exceptional problem-solving abilities.
•    Excellent communication and collaboration skills.
•    Ability to effectively train and support end-users.

Apply Now!

To find out more, please get in touch with Janelle Wright on 027 920 7436 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…