About the Company:
Our client has an exceptional reputation for looking after their people along with best in class technology transformation roll outs.
About the Role:
We’re currently seeking a Senior Integration Specialist with a strong background in Solution Architecture—particularly within contact centre environments—to join our team as we embark on a large-scale, enterprise-wide transformation.
This is a permanent role with long-term programme work already approved and budgeted for beyond the next three years. You’ll play a key role in shaping the next-generation contact centre strategy for a major enterprise-wide lifecycle refresh across the organisation.
- Lead the architecture design and integration of a new cloud-based contact centre platform, moving from legacy Cisco systems to AWS Connect and Genesys.
- Contribute to the development and establishment of a modern, AI-capable contact centre framework, focused on improving scalability, automation, and customer experience.
- Support and backfill existing architectural roles as needed, while enabling internal team members to upskill in new technologies.
- Collaborate with cross-functional project teams on major transformation and integration projects with ongoing delivery needs.
- Develop enterprise-grade integration solutions with a strong focus on cloud-native platforms, APIs, and SaaS services.
About You:
- Proven experience in solution or integration architecture for contact centre platforms.
- Hands-on experience with AWS Connect, Genesys, and other cloud-native or SaaS-based solutions.
- Solid background in cloud architecture (preferably AWS) and a strong understanding of integration patterns and practices.
- Experience in designing enterprise-scale systems and frameworks, ideally within a regulated or complex environment.
- Strong stakeholder management and the ability to lead technical discussions across teams and vendors.
- Familiarity with lifecycle transformation programmes in the contact centre or telco space is a plus.
Apply Now!
To find out more, please get in touch with Janelle Wright on 0279207436 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
