About the Company:
House of Travel is NZ’s most awarded travel group – winning the 2024 Best Places to Work (large workplace) and taking out the #1 spot in the 2024 Kantar Customer Leadership index and awarded Best Travel Agency Brand from Travel Agents Association NZ. They are passionate about delivering extraordinary travel experiences to their customers and enriching lives through travel.
House of Travel is the largest travel agency covering the length and breadth of New Zealand , with over 64 locally owned retail stores. The wider House of Travel Group operates on both sides of the Tasman and services both the leisure and corporate travel market making them the most well respected and trusted travel brand in the market!
Their commitment to their customers and creating the best holiday experiences and people first approach is at the heart of everything they do.
Now is an exciting time to join the business with a recent brand refresh, newly launched website and lots more exciting projects in the pipeline!
About the Role:
With cruise being one of the fastest-growing segments in the business, House of Travel are looking for a dynamic Cruise Campaign Manager to bring energy, strategy, and flawless execution to this newly created role to support expansion. This role sits within a busy and collaborative Customer Engagement team.
This is a hands-on, fast-paced role that owns end-to-end campaign delivery across all channels—press, TVC, radio, social, digital, and more. You’ll work closely with internal teams and cruise partners to deliver campaigns that are customer-focused, compliant, and commercially on point. Key responsibilities include:
- Plan and execute end-to-end multi-channel campaigns across cruise products and customer segments.
- Collaborate across teams (product, digital, social, content, email, and media) to deliver aligned, high-impact campaigns.
- Manage supplier relationships, media schedules, and identify exclusive opportunities to drive brand and enquiry.
- Champion campaign compliance and messaging consistency across all assets and channels.
- Use customer data and segmentation to tailor messaging and improve campaign outcomes.
- Oversee campaign calendars, coordinate with internal stakeholders, and minimise promotional collusion.
- Report on campaign effectiveness and contribute to long-term cruise marketing planning.
- Support strategic cruise initiatives, exclusive offers, and new customer lifecycle marketing efforts.
About You:
You’re an organised, driven marketer who thrives in a fast-paced, multi-channel environment and you know how to get things done. You’re collaborative, resourceful, and able to juggle multiple deadlines while keeping stakeholders aligned and outcomes in sight.
- 3–5 years’ + experience in retail or B2C campaign marketing, ideally with exposure to travel or tourism (cruise experience is a massive advantage!).
- Proven ability to manage end-to-end campaigns across multiple channels and stakeholders.
- Strong coordination and project management skills—you’re a finisher and a doer.
- Excellent communication, collaboration, and relationship-building skills.
- A confident, energetic style with the ability to prioritise, influence, and lead cross-functional work.
- Hands-on experience with campaign tools, media planning, and digital channels including social, email, and SEO.
- A customer-first mindset with a passion for travel—and ideally, cruise.
- Resilience, adaptability, and the ability to stay calm and focused when things get busy.
Apply Now!
To find out more, please get in touch with Siobhan Chaney on 0272062735 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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