Customer Support Specialist

About the Company:


Our client is a well-known business in the video game industry. Based in West Auckland, you will be joining a high growth gaming organisation who are loved by their community!


About the Role:


As Customer Support, you will provide first line customer support over email and chat. The nature of the enquiries will be related to a users/customers account, payment issues, cancellations, change of usernames and monitor chat forums.
This is a full-time, permanent position. Once successful in the role, you will work a fixed shift which will require you to work one weekend day each week (either a Saturday or Sunday) with set shift hours (8am – 4pm).
In return, you will receive a carpark onsite, receive thorough training and join a fun, dynamic team.


About You:


Our ideal candidate will bring:

• 2+ years of experience in a customer service role
• Strong written and verbal communication skills
• A positive attitude and good energy
• An interest in video gaming preferred!

Apply Now!

Due to the high volume of applications, we ask that you apply for the role through this ad directly to ensure your full application is reviewed and all candidates receive a timely response. The contact for this role is Alex who can be reached via alexandra@tribegroup.com if you have additional questions.


To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…