About the Company:
Our client provides secure, reliable internet and digital services to New Zealand schools, enabling safer, smarter learning environments with a focus on equity and innovation. They are in a stage of exciting growth and there are exciting things at afoot
About the Role:
Join our clients dynamic and growing organisation as the Head of Operational Excellence, a pivotal role designed to drive transformation and deliver results in the Customer Operations space. Sitting at the Business Leadership Team (BLT) level, this position is instrumental in aligning strategic goals with actionable plans transforming while enhancing customer satisfaction and operational efficiency.
As a collaborative servant leader, you will focus on driving efficiency through data-driven insights and continuous improvement initiatives, ensuring Customer Operations is optimised to meet evolving business demands. This is a unique opportunity to work ‘on’ the business and utilise the unique skills you would bring to this environment
About You:
- Proven experience in operational excellence (6+ years) ideally within a customer operation or service focused context and preferably at a senior leadership level
- Strong knowledge of process improvement frameworks like Lean or Six Sigma.
- Exceptional analytical skills, with the ability to interpret data and leverage insights for decision-making.
- Exceptional leadership abilities, capable of mentoring and developing a team of 7 direct reports.
- Strong communication and relationship management skills, enabling collaboration with diverse stakeholders
- Tech-savvy mindset, with the ability to integrate technology into workflows for enhanced efficiency.
Nice to Have Skills:
- Experience in telecommunications, IT or similar fast-pased environments.
- Familiarity with leading organisational change and navigating teams through transformation projects.
- Experience in customer experience optimisation frameworks and related tools.
Other Requirements:
- A proactive, adaptable mindset with the ability to remain calm under pressure and lead through ambiguity
- Occasional travel may be required for training and collaboration purposes.
Why this role matters:
In this role, you will make a direct and lasting impact on how our client delivers excellence in customer service. If you are a strategic thinker with a passion for operational efficiency and strong leadership, we invite you to explore this exciting opportunity to advance the clients mission of exceptional customer satisfaction. Your expertise could be just what they need to take their operations to the next level.
Apply Now!
To find out more, please get in touch with Praise Zaloumis - 0273288066 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
