Customer Service Representative

About the Company:

This organisation is a leader in emergency healthcare and community service across New Zealand. Through a vast network of volunteers, trained professionals, and educational initiatives, the company ensures fast and effective responses in critical situations.

About the Role:

You will engage with customers via phone and email to manage a range of concerns. This will involve overseeing complaints, supplying invoice information, assisting with bookings, responding to inquiries, and collaborating with internal teams to resolve issues.

About You:
Our ideal candidate will have:

One year contact centre experience.
Reliability and punctuality.
Confident and clear communicator.
Empathetic and supportive approach to dealing with customers.

This role requires working 40 hours a week. Monday to Friday 8:30am – 5pm.

We are looking for candidates to start ASAP, so we’re only able to consider candidates with 1 weeks’ notice period or less.

Apply Now!

To find out more, please get in touch with Georgia Irvine 0276453855 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work. We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…