About the Company:
A market leader in their field, with offices based in Otahuhu, this organisation has been established for 26 years. The company focuses on delivering exceptional customer service, ensuring that both their sales and customer service teams provide outstanding service. They are committed to continuous improvement, and gathering customer feedback—whether positive or negative—is critical to them. They have customers located all around New Zealand and have three branches located outside of New Zealand.
About the Role:
The purpose of this role is to drive business revenue by proactively acquiring new customers and nurturing and expanding the existing customer base. This includes managing inbound leads and calls, as well as conducting outbound activities.
The customer base consists primarily of B2B clients, with some residential customers.
Day-to-day Responsibilities:
- Convert incoming leads into sales.
- Make outbound calls or visit business customers when needed, especially during quieter months.
- Manage open leads and ensure they are followed up within the agreed timeframe.
- Identify and create opportunities to develop new business and acquire new customers.
- Accurately input all data into the CRM on time to ensure the customer service and dispatch teams can process orders effectively.
- Provide a high-quality and professional customer experience.
About You:
You are an outgoing and sales-driven individual with excellent communication and rapport-building skills. You possess a "hunter" mentality and have superb negotiation skills, along with excellent attention to detail and multitasking abilities. You are proactive, prompt, and able to think on your feet.
You will also have:
- A natural drive to sell and exceed targets
- Proven phone-based sales experience
- Strong persuasive communication skills and the ability to identify needs and convert leads into customers
- Intermediate computer and data entry skills with high accuracy and speed
- Proven skills handling challenging customer interactions
- Excellent written and verbal communication skills
Apply Now!
To find out more, please get in touch with Alex Rutherford – Alexandra@tribegroup.com for a confidential chat.
We encourage you to apply now as our recruitment process is underway, however please note applications will not be progressed to further stages between 24th of December to the 6th of January, when we return.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
