About the Company:
Our client is a financial services provider, offering the only independent and specialised taxi billing and expense management solution in New Zealand. Supporting over 70,000 businesses and individuals, they simplify taxi expense management through a card or voucher-based system.
Recognised as a leader in the taxi and passenger transport industry, our client is dedicated to innovation, continuously developing new services and technology to enhance customer experience and uphold their reputation as experts in taxi transaction processing, reporting, and billing solutions.
About the Role:
Join their dynamic Customer Services team and play a key role in providing efficient, accurate service to account holders and merchants.
In this role, you'll manage tasks such as processing orders, refunds, and reconciliations, responding to customer and merchant inquiries, and maintaining accurate records. You'll also collaborate with internal teams to resolve account queries, support special projects, and recommend smarter working practices to improve operations. Reporting to the Business Services Manager, you’ll be a key point of contact for customer service and administrative functions.
Other responsibilities include:
- Processing orders for voucher cards and books.
- Handling customer and merchant inquiries via phone and email.
- Managing account maintenance, reconciliations, and refunds.
- Ensuring all customer requests are actioned accurately and on time.
- Assisting with office equipment maintenance and duties.
- Participating in special projects and implementing operational improvements.
The role will be based out of their Newmarket office. This is a full-time, permanent position and you will work Monday – Friday, 8.30am – 4.30pm.
About You:
Although our client is excited to bring on board a new person and teach them the ropes, we are looking for candidates who come with proven experience in an office-based customer service role. Our ideal candidate will bring:
- At least 1 year of customer service experience in an office-based environment
- A customer-centric and solutions-focused approach to customer service
- An eagerness to learn and grow with the business long-term
- Ability to follow company processes and adhere to legislative requirements
- Strong verbal and written communication skills
- A clear criminal and credit history
Apply Now!
We encourage you to apply now as our recruitment process is underway, however please note applications will not be progressed to further stages between 24th of December to the 6th of January, when we return.
To find out more, please get in touch with Alex on 027 206 4432 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
