About the Company:
GoSee Travel Group is a global leader in the travel industry, simplifying the way customers search, compare, and book rental vehicles through its renowned brands, Airport Rentals and Motorhome Republic. As part of the Webjet Travel Group and with over 20 years of experience, GoSee Travel is celebrated for delivering outstanding rental options at competitive prices. Whether it’s a sleek car for urban adventures, a 4WD for mountain escapades, or a fully equipped motorhome for epic road trips, GoSee has it covered.
Airport Rentals makes booking car rentals worldwide quick and effortless. Partnering with thousands of trusted global and boutique brands, we aim to provide the best choices at unbeatable prices in prime destinations. As experts in car rentals, we’ve facilitated over 18 million rental days, earning the trust of travellers everywhere.
Motorhome Republic is one of the largest motorhome and campervan rental agencies in the world. Specializing in comparing top motorhome rental brands, we ensure customers get the perfect vehicle to suit their needs. With exceptional deals and a commitment to quality service, Motorhome Republic now offers rentals in over 50 countries with 1,550+ pick-up locations worldwide.
About the Role:
The Chief Sales & Operations Officer position will play a key role in shaping the company’s growth, driving sales strategy, and overseeing customer operations to ensure global partnerships are strong, supply is optimised, and deals are profitable. Reporting into the CEO and working closely with the Senior Leadership Team, you will be instrumental in aligning business practices with GoSee’s ambitious goals, fuelling both growth and success on the global stage.
Key Responsibilities include
- Strategic Leadership: Work closely with the CEO and SLT to define and execute GoSee’s vision and strategic objectives. Lead a high-performing team, building a culture of collaboration, innovation, and continuous learning.
- Sales Strategy: Develop and implement effective sales strategies to drive revenue growth, capture new business opportunities, and set clear targets.
- Operational Oversight: Oversee daily customer operations, including NZ and offshore teams, to ensure they run efficiently and align with strategic goals. Continuously optimise processes to improve productivity and deliver a seamless customer experience across all channels.
- Partnership Growth: Develop and nurture relationships with key partners to support sales and marketing initiatives, ensuring mutually beneficial collaborations that drive business growth and market expansion.
- Customer Relationships: Build and maintain strong relationships with key customers and partners. Focus on customer satisfaction, resolve complex issues, and manage strategic accounts to ensure long-term retention and success.
- Data-Driven Decisions: Use analytics to forecast sales, track performance, and guide strategic decisions.
About You:
We are looking for an ambitious Sales & Customer Operations Executive, preferably from an online background with the following experience.
- Senior Leadership Experience: Over 7 years experience in senior leadership roles, managing large global Sales & Operations teams.
- Inspiring Leadership: Able to inspire, motivate, and lead teams by setting a clear vision, fostering collaboration, and empowering people to reach their potential.
- Operational Efficiency: Expert in process optimisation and driving changes to improve efficiency, enabling growth without the need to scale teams significantly.
- Customer Experience Focus: Committed to delivering consistent, high-quality customer service across multiple channels, including managing call/wait times.
- Commercial Acumen: Strong business sense and data-driven mindset, with experience using analytics to inform product and business decisions.
- Excellent Communication: Strong negotiation skills and ability to build strong relationships with both internal and external audiences.
Apply Now!
We encourage you to apply now as the recruitment process is underway, however please note applications will not be reviewed or progressed to further stages between 24th of December to the 6th of January, when we return to the office.
To find out more, please get in touch with Cameron King on 0220731320 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
