Inbound Contact Centre Manager

About the Company:

Well-known global organization that is a household name. There is a lot of complexity here to keep you busy and engaged, and this role plays a pivotal part in supporting both customers and the sales function.

About the Role:

As the Inbound Contact Centre Leader, you will be responsible for leading a team of 11 inbound contact centre representatives who support the internal sales team, customers, and end consumers. The nature of the queries will vary from order processing to organizing a technician, handling customer complaints (very rare!), and supporting one of the territory sales reps.

This role is all about people. We are looking for an experienced contact centre leader who is highly empathetic, understands what it takes to build strong internal relationships, and can lead the team from the front. You must be comfortable working in a busy and fast-paced environment where you need to juggle conflicting priorities.

About You:

This role is focused on people leadership, coaching, and building a high-performance team. You will have previous experience leading an inbound customer service team, either as a team leader or an experienced customer service manager.
In addition to this, we are looking for someone who understands what it means to work in a fast-paced environment and enjoys building strong internal relationships. This organisation is very focused on putting the customer first, so this must be something you truly value!

Apply Now!

To find out more, please get in touch with Lidya Paljk - 0226188339 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…