Customer Care Specialist

About the Company:

This leading financial institution in New Zealand offers a comprehensive range of banking services for both personal and business customers. Known for its innovation, it is at the forefront of digital banking, providing user-friendly mobile and online platforms that make managing finances easy. The organisation prides itself on delivering excellent customer service, offering tailored solutions to meet diverse needs. With a strong commitment to community involvement, it supports initiatives that promote economic growth and financial literacy. They foster a collaborative, inclusive work environment that fosters career development and values customer-first thinking.

About the Role:

You will be the first point of contact for customers for mobile banking queries including password resets, app registrations and verification codes. Educating customers on self-service and helping them navigate the app is also a big part of this role! This is an inbound contact centre role, where you will likely be taking between 45-70 calls per day and you will also be responsible for making sure all calls are verified and that you record notes accurately.

This role is a temporary office-based assignment, starting 25^th November, and you will be working on a rotating roster.

About You:

I am looking for experienced customer service professionals who can demonstrate their aptitude with technology and who have ideally worked in a contact centre before.
Excellent communication and the ability to relay information clearly to customers across New Zealand is key, as is the ability to defuse difficult customers. A track record of reliability and the ability to follow instructions is also essential.

*Due to the nature and required compliance for this assignment, we require a clear credit history and a clear MOJ record.

Apply Now!

The contact for this role is Georgia Irvine on 0276453855 – however, due to high volumes of applications and to ensure we can provide every candidate with a timely response, I encourage you to apply directly through this ad.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…