Customer Support Specialists – North Shore

About the Role:

We have numerous customer service roles where you will be responsible for supporting customers over the phone, as well as via email and web channels in some cases. There will also be an element of administration. Inbound customer queries may involve tracing their orders, billing and payments, updating details, and onboarding.

About You:

If you have previous contact centre experience or have come from a retail environment and are looking to step into something more technical, we would love to hear from you!
Being confident and comfortable on the phone with customers is key! As is tech savviness and working experience with navigating systems, and attention to detail and good typing skills.
We’re also looking for candidates with flexible availability, as some roles may require you to work rotating rosters and/or weekends. Above all, we are looking for resilience, effective communication, reliability, and a customer-focused mindset.

DISCLAIMER: the purpose of this ad is to help us source great candidates for numerous customer service roles. Therefore, the location, salary, benefits, and other details will vary from role to role. We would love the opportunity to chat with you about what you're looking for, to see if we have the right role for you!

Apply Now!

To find out more, please apply directly or get in touch with Alex for a confidential chat. We are receiving an increased number of applications so applying directly and answering our pre-screening questions will be the best way to get the quickest visibility from our team.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…